Chris Wardle, Norton in the Moors Post Office, Staffordshire

I know how important these services are to local residents so it’s put my business at the heart of the local community. Footfall has grown since I took over, and about 1,500 customers a week use the Post Office and most of them will also buy petrol or something in the store.

It all adds up. I only needed to make space at the retail tills to run a Post Office Local. There was some upheaval, but it was worth it.